Shipping Policy

1. Who ships and where

Orders are fulfilled by Keystone Cards, LLC (d/b/a "BreakRoom Drops"), a Tennessee limited liability company. We currently ship within the United States only. International shipping is not offered at this time.

2. Drops orders (sealed product and supplies)

• Orders ship the week following your purchase.
• You will receive a tracking number by email as soon as your order ships.
• Any shipping charges applicable to your order are shown at checkout before you pay.

3. Vault card redemptions

When you redeem a Vault card for physical shipping (see the Vault Terms of Service, § 5.6):

• Redemption shipments are sent via insured USPS or UPS with tracking.
• Title to the physical card passes to you upon shipment; risk of loss transfers to you at delivery confirmation.
• Lost-in-transit shipments are subject to carrier insurance; we will assist with claims but do not separately reimburse beyond carrier coverage.
• Redemption may require identity verification (KYC) and payment of applicable sales tax and shipping fees, shown before the shipment is released.

4. Returns

Unopened Drops products may be returned within 14 days of delivery per our Refund Policy. Vault redemptions are governed by the Vault Refund Policy.

5. Contact

Shipping questions: support@breakroomdrops.com.