Refund & Return Policy

1. Overview

At Breakroom Drops, we want you to be completely satisfied with your purchase. This Refund & Return Policy outlines the circumstances under which refunds are available, the process for requesting a refund, and important limitations.

Please read this policy carefully before making a purchase. By completing a purchase on breakroomdrops.com, you acknowledge and agree to this policy.

2. Product Refunds

2.1 Eligible for Refund

We offer full refunds or replacements in the following circumstances:

• Damaged in Transit: Products that arrive damaged due to shipping. You must provide photographic evidence within 48 hours of delivery.
• Manufacturing Defects: Sealed products with visible manufacturing defects (damaged packaging from factory, missing contents in sealed items).
• Wrong Item Received: If you receive an item different from what you ordered, we will send the correct item or provide a full refund.
• Lost in Transit: If your package is confirmed lost by the carrier and tracking shows no delivery, we will provide a full refund or ship a replacement.

2.2 Not Eligible for Refund

We cannot offer refunds in the following circumstances:

• Change of Mind: We do not accept returns or offer refunds for change of mind purchases. All sales of sealed products are final.
• Opened Products: Once a product seal is broken or packaging is opened, it cannot be returned for any reason.
• Pull Results: We are not responsible for the contents of sealed products. The randomized nature of Pokemon TCG products means pulls are not guaranteed.
• Buyer's Remorse: Dissatisfaction with market value changes, product availability elsewhere, or similar factors.
• Incorrect Address: If a package is undeliverable due to an incorrect shipping address provided by you.
• Stolen Packages: Once a package shows "delivered" by the carrier, we are not responsible for theft. For packages marked delivered but not received, contact us within 48 hours — we will file a carrier claim on your behalf, but we cannot guarantee recovery.
• Shipping Delays: Delivery estimates are provided by the carrier and are not guaranteed. Delays beyond estimated delivery do not entitle you to a refund if the package is ultimately delivered.
• Packaging Variations: Minor differences between product images on the site and the actual product received (including packaging art, print runs, or regional variants) are normal and do not constitute a wrong item.
• Missed Drops: No refunds or credits are issued for missed drops, whether due to sell-outs, timing, schedule changes, or technical issues.
• Account Termination: If your account is terminated for violation of our Terms of Service, no refund is issued for pending orders.

3. VIP Membership

If you believe you were charged in error under the former membership program, contact us at support@breakroomdrops.com and we will review the charge.

3.5 Card Protection Supplies

Card protection supplies (sleeves, toploaders, binders, and accessories) are final sale. Refunds or replacements are available only if supplies arrive damaged or materially defective. Contact us within 7 days of delivery with photos of the damage.

4. How to Request a Refund

To request a refund for an eligible issue:

1. Contact Us Within 7 Days: Email support@breakroomdrops.com within 7 days of receiving your order (or within 7 days of expected delivery for lost packages).
2. Provide Order Information: Include your order number, the email associated with your account, and a description of the issue.
3. Submit Evidence: For damaged items, include clear photos showing the damage to both the product and packaging. Photos should be taken before discarding any packaging materials.
4. Wait for Review: Our team will review your request within 2-3 business days and respond with a resolution.
5. Return if Requested: In some cases, we may ask you to return the damaged item before processing a refund. We will provide a prepaid shipping label.

5. Refund Processing

• Method: Refunds are processed to the original payment method used for the purchase.
• Timing: Once approved, refunds typically take 5-10 business days to appear on your statement, depending on your financial institution.
• Partial Refunds: In some cases, partial refunds may be offered (e.g., if only part of an order was affected).
• Store Credit: At our discretion, we may offer store credit in lieu of a refund, particularly for expedited resolution.

6. Order Cancellation

• Before Shipping: Orders may be cancelled before they ship. Contact us immediately at support@breakroomdrops.com. Cancellation is not guaranteed if the order has already been processed.
• After Shipping: Once an order has shipped, it cannot be cancelled. You must wait to receive the order and then contact us if there is an eligible issue.
• Pre-Orders: Pre-orders may be cancelled before the release date. Once products arrive and begin shipping, pre-orders cannot be cancelled.

6.5 Payment Authorizations & Sold-Out Items

Product orders use a two-step payment process. Your card is first authorized (a temporary hold), then captured (charged) only after stock availability is confirmed. If a product sells out before capture:

• The authorization is voided and you are not charged
• You will receive an email notification that the item sold out
• Temporary authorization holds may appear on your statement for 3-5 business days before being released by your bank

If you see what appears to be a duplicate charge, contact us at support@breakroomdrops.com before filing a dispute — it is likely a pending authorization that will be released automatically.

7. Exchanges

We do not offer direct exchanges. If you receive a damaged or incorrect item and prefer a replacement over a refund, we will ship the replacement once the refund conditions are met. Stock availability may affect replacement options.

8. Referral Commission Adjustments

Referral commissions are earned on VIP membership renewal payments from members you referred. If a referred member's payment is refunded, disputed, or charged back, the associated commission will be reversed from your referral balance. This is not a penalty — it reflects that the underlying payment was not retained. Commission adjustments are final and not subject to appeal.

9. Chargebacks and Disputes

We encourage you to contact us directly at support@breakroomdrops.com before filing a chargeback or dispute with your payment provider — most issues can be resolved fairly, and faster, this way.

You retain the right to dispute a charge with your card issuer or bank. Where we believe a dispute was filed in error, we may respond through the dispute process with supporting evidence. Actual fraud or abuse — including knowingly fraudulent or friendly-fraud disputes — may result in account action and, where warranted, recovery of amounts owed, consistent with our Terms of Service and applicable law.

10. Shipping Damage Protocol

If your package arrives damaged:

1. Document everything: Take photos of the exterior packaging, shipping labels, and all contents before discarding anything.
2. Do not discard packaging: We may need photos of how items were packed or request that packaging be returned.
3. Contact us within 48 hours: Damage claims must be reported within 48 hours of delivery for shipping carrier insurance purposes.
4. Keep damaged items: Do not discard damaged products until your claim is resolved.

11. Limitations

• Refund eligibility is determined at our sole discretion based on the evidence provided and circumstances of each case.
• We reserve the right to refuse refunds if we suspect fraud, abuse, or violation of our Terms of Service.
• Repeated refund requests may result in account review or termination.
• This policy may be updated at any time. The policy in effect at the time of your purchase applies.

12. Contact Us

For refund requests or questions about this policy:

We are committed to fair resolution of all issues and appreciate your understanding of our policies, which help us maintain fair prices and quality service for all customers.