Vaultd — Refund & Return Policy

1. Scope

This policy covers Vaultd — digital packs, the cards you receive from them, deposited funds, sale-backs, and physical redemptions. It is part of, and should be read with, the Vaultd Terms of Service (in particular § 5 and § 7.4). For BreakRoom Drops retail products (sealed product, supplies, VIP membership), see the separate Drops Refund & Return Policy.

By purchasing in Vaultd, you acknowledge and agree to this policy.

2. Packs are final sale

Opening a pack is a randomized, irreversible event that assigns you a card. Once a pack is opened, the purchase is final and no refund to your original payment method will be issued — including for dissatisfaction with the card drawn, changes in market value, or the published odds. The value of your card is realized only by redeeming it for physical shipping or selling it back (Section 3).

3. Your card: ship, sell, or 7-day auto-sell

When you open a pack you hold a redeemable position in a specific card. Within seven (7) days of opening, you may at any time:

• Redeem it — request physical shipping; title passes to you on shipment (§ 5.6).
• Sell it back — instantly, at its then-current FMV less a disclosed spread, credited as withdrawable sale proceeds (§ 5.5).

If you take no action within the 7-day window, the card is automatically sold back to BreakRoom at FMV and the proceeds are credited to your account as withdrawable sale proceeds. We send notice at least 24 hours before an automatic sale, and Vaultd does not provide long-term storage of cards. This automatic sale is final and is not a refund; it is the resolution of your position when it is neither shipped nor sold within the window.

4. Deposited funds

Funds you load into Vaultd to purchase packs are committed to the Service and are not refundable to your original payment instrument (card, bank, or other third-party account). This does not affect your ability to receive value through the Service: proceeds from selling cards back (Section 3) are withdrawable, subject to identity verification (KYC) and anti-money-laundering review per § 4.3 and § 7.6.

5. Physical redemption — damaged, lost, or wrong card

Redemptions ship via insured, tracked carriers (§ 5.6). We will refund or replace in these cases:

• Damaged in transit: Report within 48 hours of delivery with photos of the item and packaging; resolved via carrier insurance.
• Lost in transit: If the carrier confirms the package lost and tracking shows no delivery, we provide a replacement or credit the card’s value.
• Wrong card received: If the card shipped does not match the card assigned to you, we will remedy it. Claims of counterfeit or patently inauthentic merchandise are investigated and remediated separately.

Risk of loss transfers to you at delivery confirmation. We do not separately reimburse beyond carrier coverage. Stolen-after-delivery packages are handled per the carrier claim process.

6. Sale proceeds & completed redemptions

A completed sell-back (manual or automatic) and a completed redemption are final. Sale-back proceeds are credited as withdrawable sale proceeds; once a card has shipped, the redemption cannot be reversed.

7. Pricing errors

Displayed prices, FMVs, and sell-back values are subject to verification. In the event of a typographical, calculation, or display error materially inconsistent with our pricing systems, we may cancel the affected transaction and refund the original payment instrument or restore platform credit, as described in § 7.8.

8. Cancellation by us

We may cancel a transaction we determine to be fraudulent, in violation of eligibility rules, or in breach of the Terms. Where we cancel before a pack is opened, we refund the original payment instrument or restore platform credit.

9. Chargebacks & disputes

We encourage you to contact us at support@breakroomdrops.com before filing a chargeback or dispute with your payment provider — most issues can be resolved directly, and faster, this way. You retain the right to dispute a charge with your card issuer or bank. Where we believe a dispute was filed in error, we may respond through the dispute process with supporting evidence. Actual fraud or abuse may result in account action and, where warranted, recovery of amounts owed, consistent with the Terms and applicable law.

10. How to request a refund or report an issue

Email support@breakroomdrops.com with:

• The email associated with your account;
• The pack opening, card, or redemption in question;
• For damaged items, clear photos of the item and packaging (before discarding any packaging).

We review eligible requests within 2–3 business days. Refunds, where issued, are returned to the original payment method and typically take 5–10 business days to post, depending on your financial institution.

11. Relation to the Terms

This policy summarizes and is governed by the Vaultd Terms of Service. If there is any conflict, the Terms control. We may update this policy; the version in effect at the time of your transaction applies.